SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Merchant Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://merchantset.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good for cleaning AirPods banging product
Looks exactly like the picture and very easy to use. I’m happy that I finally have something to clean my AirPods with because it was driving me nuts! Delivery to Canada took almost 2 months, so don’t expect to receive the product quick and you won’t be disappointed
What a great item it is.
Shipping took awhile but it is a great product
Works as intended. Cleaned a lot of gunk from my AirPods.
Perfect! Recommend 100x100 to ALL!
Perfect accessory for some AirPods Pro, helps keep them. The brand is very high quality I already have other products for a Mac Mini and it is very good, too bad it doesn't reach Chile massively. Although I prefer by AliExpress though late. Thank you!
Makes my air pods so much cleaner
Tool works as advertised. Cleaned my ear buds easily
Didnt get the item. Must have been lost in -transit or something. Got full refund
Works like a charm its worth wait yall
Top
Arrived quickly with no issues since the package was intact. It looks well made, though the brush sticking to the side as seen in the pic may or not be distracting. Otherwise, cleans my airpod 2 and 3 nicely, so it was worth the purchase.
Good nice amazing product and I would definitely recommend to people because it’s amazing
Product as described, received before time, thanks.
Really Good product
just as listed and pictured, in its own case to keep the brush and duster clean
The item was intact and it helps a lot wit cleaning the AirPods in tough places. Also I would recommend it to others who need to clean their old AirPods
Good quality product, exactly as described.
It’s just as the description. 10/10.
very good sir
all correct
Arrived as exactly as described. Perfect for cleaning every nook and cranny of my AirPods Pro and the charging case. Super portable and handy to have.
It works very well but it did take a while to get delivered
Very good product, and cleans the AirPods well. Small enough to throw in your pocket and use on the go.